Cancellation & Refund Policy

In addition to any rights that a consumer may have under applicable South African law, K53 Coach provides a 7-Day Money-Back Guarantee on qualifying purchases.

A customer may request cancellation and a full refund within seven (7) calendar days from the date of purchase, subject to these Terms.

The customer does not need to continue using the Platform after submitting a cancellation request.

Once a valid refund request has been approved, access to the relevant K53 Coach product or service may be terminated.

This voluntary guarantee does not limit or remove any rights a consumer may have under applicable South African consumer law.

Refund requests must be submitted in writing to:

louwrens@willsdatabase.com

The request should contain sufficient information to identify the transaction, including where applicable:

• customer’s full name;
• email address used for registration;
• date of purchase;
• proof or reference of payment; and
• account details or other information reasonably required to identify the transaction.

The refund request must be received within the applicable seven-day period to qualify under the K53 Coach 7-Day Money-Back Guarantee.

Once seven (7) calendar days have passed from the date of purchase, the voluntary K53 Coach 7-Day Money-Back Guarantee expires.

Refunds will generally not be provided merely because the User:

• changes their mind;
• no longer wishes to study;
• has already written their learner’s licence examination;
• fails their learner’s licence examination;
• does not use the Platform;
• loses their login credentials;
• purchases access accidentally but does not notify K53 Coach within the seven-day period; or
• decides that they no longer require the educational service.

However, nothing in this clause excludes or restricts a consumer’s rights where a refund, remedy or other relief is required under applicable South African law.

Where a customer has accidentally been charged more than once for the same transaction, K53 Coach will investigate the transaction and refund any verified duplicate payment where appropriate.

Users should contact K53 Coach as soon as reasonably possible after identifying a duplicate or incorrect charge.

Users experiencing technical problems should contact K53 Coach so that reasonable steps can be taken to resolve the problem.

Where K53 Coach is unable to provide the purchased service due to a material technical problem attributable to K53 Coach, the User may be entitled to an appropriate remedy in accordance with these Terms and applicable law.

Temporary interruptions caused by maintenance, upgrades, internet service providers, third-party hosting providers or circumstances reasonably outside K53 Coach’s control do not automatically entitle a User to a refund.

This does not limit any statutory rights that cannot lawfully be excluded.

A User may request that their account be closed.

Closing an account after the seven-day refund period does not automatically create a right to a refund.

K53 Coach may suspend or terminate access where a User materially breaches these Terms, including through fraud, unlawful conduct, unauthorised distribution of educational content, account sharing or attempts to compromise the Platform.

Where appropriate, the User will be given reasonable notice and an opportunity to remedy the breach, subject to applicable law and the nature of the breach.

These Terms must be interpreted consistently with applicable South African legislation.

Relevant legislation may include, where applicable:

Consumer Protection Act 68 of 2008 (CPA)Electronic Communications and Transactions Act 25 of 2002 (ECTA)Protection of Personal Information Act 4 of 2013 (POPIA)and other applicable South African legislation.

Nothing contained in these Terms is intended to waive, restrict or remove any statutory consumer right that cannot lawfully be waived or restricted.

Certain electronic transactions may qualify for statutory cooling-off rights under the Electronic Communications and Transactions Act.

The applicability of those statutory rights depends on the nature and circumstances of the transaction, and ECTA contains specified exclusions.

In particular, statutory cooling-off provisions may not apply in certain circumstances where the provision of services has begun with the consumer’s consent before expiry of the applicable cooling-off period.

Regardless of whether the statutory cooling-off right applies to a particular K53 Coach transaction, K53 Coach provides its own 7-Day Money-Back Guarantee as described in these Terms.

Nothing in this section limits any statutory right available to a particular consumer.

Users should first contact K53 Coach so that reasonable efforts can be made to resolve a complaint.

Complaints may be submitted to:

Email: louwrens@willsdatabase.comTelephone: 082 072 2182

If a dispute cannot be resolved directly, a consumer may exercise any rights available under applicable South African law, including approaching an appropriate consumer-protection body or other competent authority where applicable.

For cancellations, refunds, support or questions regarding these Terms:

Luyt Family Holdings (Pty) Ltd T/A K53 CoachWebsite: k53coach.co.zaEmail: louwrens@willsdatabase.comTelephone: 082 072 2182Physical/Registered Address:908 Alverstoke AvenueStrubensvalleyRoodepoortSouth Africa